All open orders will be held in Order Book > Open Orders. The system download orders with a specific status, i.e. unprocessed/unshipped orders and treats all downloaded orders as new.

Open Order must be processed to be marked as shipped. Processing an order in the context of Order Management means fulfilling the order, packing the ordered items, printing label, invoices and shipping it. Open Order screen allows doing all necessary work routines with the orders that might be required. 

Open Orders Screen Functionality:


 Working with orders and locations 


Move orders to other Locations

Linnworks facilitates the tracking of multiple stock levels for the same item across different physical locations. You may have numerous warehouses that contain varying levels of the same item, or even a third party warehouse or fulfilment centre that contains some of your stock. From the Open Orders screen, you can see orders for each Location and work with them.

Locations - multiple warehouses article will give you detailed information about how Linnworks can track multiple stock levels for the same item in different physical warehouses.

Hot Buttons

Hot Buttons are used to allow users quick access to key functionality/tasks that would typically only be available through the right-click menu. 

Below are the default buttons that are permanently available on all views

  •  New Order - used to create a direct order within Linnworks, eg - when receiving a telesales order
  •  Despatch Console - used to make the process of despatching orders fast, easy and efficient
  •  Settings Cog - provides access to order book settings and control the location used when dispatching/fulfilling orders

For detail on how to configure/display additional buttons such as Edit Order and View Order in each view click here.

Right-click menu

The right-click menu gives access to actions which can be performed with or on the orders. That includes printing jobs, editing order details, creating notes for the orders, processing orders, creating folders and many more. Detailed information about all possibilities can be found here.

Articles that might be useful:

Processing Orders – best practices to avoid mistakes

Invoices - printing conditions/specific invoice

Open orders - print specific invoice

Open Orders - working with filters

Open Orders - printing invoices/labels only once