Please note this is a channel-specific article only applicable to Amazon.

Amazon commercial orders refer to those with a commercial delivery address. In Linnworks, you can easily identify such orders as they will be labeled with the Commercial Address identifier. This allows you to promptly proceed with necessary edits, such as assigning specific couriers and delivery services. 

Using Commercial Address order identifier & Rules Engine

Follow the two main steps below: 

Step 1: Identify orders with the Commercial Address identifier

To help you identify Amazon commercial orders, Linnworks automatically adds the Commercial Address identifier to them when the order is downloaded and saved. 

The easiest way to identify and prioritize these orders is by using a custom Open Orders view with a filter for the Commercial Address identifier:

Step 2: Set up a rule in the Rules Engine

You can use Linnworks Rules Engine to automatically assign specific couriers and delivery (postal) services to commercial orders from Amazon. For that, follow the steps below:

  1. Go to Orders > Rules Engine (RE) and add a new rule.
  2. Set up the RE condition as Identifier equals Commercial Address.
  3. For the RE action, select Assign postal service to order and select the required service from the drop-down menu.
  4. Save the rule and make sure it is enabled.

Once the rule is configured and enabled, the appropriate postal service will be automatically assigned to Amazon commercial orders on the order download.

Order XML & Delivery Preferences

If you want to make use of specific delivery preferences, at the moment, this will require customization in Linnworks because that information is only available in the raw order XML data. 

Below, you can see the example of the Amazon order XML. The delivery preferences will be available under the <DeliveryPreferences/> tag.

<OrderWithItems xmlns:xsd="" xmlns:xsi="">

In Linnworks, you can access order XML from Open Orders > right-click the required order > Other actions > View order XML.

If you are interested in the customization work, contact our Support Team via the ticketing system.

Related arti: