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• Urgent: Royal Mail Cyber Incident - 13th January 2023

  UPDATE as of 26th January 2023 It is now possible for all shippers to us...

• Shipping - (New) Amazon Shipping: Action required - Linking an existing integration to the Amazon channel

  What has changed (New) Amazon Shipping has now introduced a new option i...

• Shipping - Royal Mail: Updated Sales Order Summary document

  What is changing The paperwork that is produced at the end of the day fo...

• Shipping: Migrating services from 'Amazon Shipping' to '(New) Amazon Shipping'

  Important! You may use the same (New) Amazon Shipping integration for both ...

• Shipping - Orders to Jersey/Guernsey

  Different couriers treat Guernsey/Jersey orders differently and expect the C...

• Shipping - Royal Mail: Label changes for orders going to Jersey

  Problem I have tried printing a Royal Mail shipping label for an order g...

• Shopify - missing orders

  Please note this is a channel-specific article only applicable to Shopify. M...

• Shipping - 'The label for this order is currently being printed by another user' error

  Problem I have tried printing a shipping label and am seeing an error re...

• Shipping - DHL Express: The content of element "Place" must match

  Problem I have tried filing a manifest for DHL Express but faced an erro...

• Shipping - FedEx: FedEx SmartPost® service has been renamed to FedEx Ground® Economy

  Problem I am not able to find the FedEx SmartPost service under FedEx in...