Every Linnworks user has access to training sessions. A training session involves an hour of training with one of our system specialists who will contact you by telephone and connect to your computer remotely.

Once connected, the agent will be able to control your system using our Remote Support Client, and can guide you in how to use the system properly. Once you open the client, it will generate an ID and Password which you need to forward to us, so that we could connect to your computer.

We run remote one-to-one training sessions Monday to Friday (09:00 am -16:00 pm) UK/US business hours.

The sessions are run by one of our onboarding agents depending on their availability for the requested date and time.

Please keep in mind that training sessions are for training, not for implementation. This means that our agent will not be able to set up any Channel or Shipping integration for you, or perform any custom work on your system. Instead, the agent will be able to explain and demonstrate how to use a specific part of the system, be it processing orders, designing templates, or creating new listings.

Price: Please see the attached Rate Card. Payment needs to be confirmed prior to the session.

A recording of the session would be made available afterward for you to download and retain for future references and training.

NB! To book a training session, please login to Linnworks and raise a support ticket titled 'Training session booking'.