Here is a little list of things which will help us to help you:


Samples - Order numbers or SKU numbers that are affected by the issue, please add them to ticket.

Replication - Providing exact steps on how to replicate the issue will speed up its resolution.

Screenshots - A picture is worth a thousand words. Please provide a screenshot where the issue is clearly visible.

Video - If you think that it is easier to show the problem in a video, you can use free services like www.screencast-o-matic.com. Please make sure that order numbers and other necessary information is clearly visible.

Documentation - Give yourself some time and search the documentation for your question, there are good chances that solution will be found. Please state in the ticket if the documentation about your query is unclear or not present.