Here is a little list of things which will help us to help you:


Samples - Order numbers or SKU numbers that are affected by the issue, please add them to ticket.

Specifics: Which Source and SubSource is affected, what is the name of the template/import, what is the incorrect value of a stock level/order and what is the expected value, which Shipping Vendor are you using, etc.

Replication - Providing exact steps on how to replicate the issue will speed up its resolution.

Screenshots - A picture is worth a thousand words. Please provide a screenshot where the issue is clearly visible.

Video - If you think that it is easier to show the problem in a video, you can use free services like www.screencast-o-matic.com. Please make sure that order numbers and other necessary information is clearly visible.

Documentation - Give yourself some time and search the documentation for your question, there are good chances that solution will be found. Please state in the ticket if the documentation about your query is unclear or not present.


NB! Be sure to provide all of the details in the body of the ticket not only the title to avoid going missed.