Royal Mail and Parcelforce are combining their delivery networks to operate through a single, unified system. This is an industry-wide change outside of our control.

We do not yet have an exact launch date. Our development team is working on the new integration, and we will share updates as soon as timelines are confirmed.

Once the new integration is ready, you will need to add it to your account. We will provide step-by-step instructions to guide you through the process.

The current Parcelforce integration will stop working once the new solution is introduced, and you have migrated to it.

We aim to make the migration as smooth as possible. You will be notified in advance of any changes that may affect your shipping process.

We will send regular updates via email and in-app notifications as soon as new information is available.

No, your existing integration will keep working until we fully migrate all customers over to the new solution.

To ship parcels to the U.S., you need a Royal Mail OBA integration with BYD and BYH Services. The new Parcelforce integration offers different Services, so U.S. shipments must be sent through Royal Mail. More details can be checked here.

The functionality will be added in the second phase of the integration, as the first phase focuses on domestic label printing. If you need to ship parcels to Northern Ireland, please contact Linnworks Technical Support to be notified when the feature goes live.

The functionality will be added in the second phase of the integration, as the first phase focuses on domestic label printing. If you need to ship dangerous goods, please contact Linnworks Technical Support to be notified when the feature goes live.

No, you will be required to add a separate integration to ship with Parcelforce.

Services with the appropriate COMP level can be selected from the Services dropdown. For details on identifying these services, refer to the article here.

Yes, cancelling the label before filing the manifest will also cancel it on Parcelforce’s end.

Yes, labels can be reprinted within 30 days of creation.

No, labels cannot be changed after the manifest is filed.

Yes, Delivery Notes/Safe Place details can be added by including an Order Note with the DN: prefix. More details are available here.

Yes, filing the manifest will be mandatory after migration, and you must print the related paperwork once it is filed.

Yes, Delivery Confirmation can be set per service. The four options are: None, Adult Signature, Delivery, and Signature.

Age Verification is available as a separate service. To enable it, contact your Account Manager. It applies only to express10, express24, express48, and expressAM services.

Yes, SMS and email notifications can be enabled per service, but they can only be requested if the order includes a valid phone number and/or email.

The new Parcelforce integration automatically generates a CN23 form and submits customs data electronically. You can also print a Commercial Invoice along with the CN23 for all international labels. To use this feature, make sure the setting is enabled during registration.