Scenario

I want to understand how order cancellations work for sellers enrolled in the Amazon Seller Flex program, including how orders can be canceled and what factors need to be considered.

Solution

Orders can be canceled in two ways: by the buyer or by the seller.

• Orders canceled by the buyer
  
  To make sure buyer-canceled orders are correctly flagged in the system, go to Settings > Channel Integrations > Edit Channel Details and enable Auto approve buyer cancellation requests:
  
  
  
  This setting ensures canceled orders are correctly marked and automatically moved to the Processed Orders screen.
  
  
• Orders canceled by the seller
  
  Sellers can cancel Seller Flex orders only if a shipping label has not yet been generated, and only for the reason item out of stock. To enable this, go to Settings > Channel Integrations > Edit Channel Details and enable Order Cancellations.
  
  
  
  Once a Seller Flex order is canceled, the SKU is automatically marked out of stock on Amazon.

If you have any questions or concerns, feel free to create a ticket with Linnworks Technical Support!