Please note this is a channel-specific article only applicable to Sears. Make sure to also check the general troubleshooting steps for Despatch Notes here.


1. Make sure the respective setting is enabled in Settings > Channel integrations > Edit channel details > Order > Despatch Notes. Full details on Sears channel configuration are available here.


2. Sears compares the Postal Service and vendor to a list of recognized shipping vendors and services. If no match is found, the shipping service will appear as "Standard" on the channel.