Please note this is a channel-specific article only applicable to Rakuten France. Make sure to also check the general troubleshooting steps for Despatch Notes here.
1. Make sure the respective setting is enabled in Settings > Channel integrations > Edit channel details > Order > Despatch Notes. Full details on Rakuten France channel configuration are available here.
2. Rakuten France will display the vendor name if it matches a list of supported vendors as given below. Otherwise, the shipping vendor will appear as "Other".
Supported shipping vendors: