Please note this is a channel-specific article only applicable to Magento 1. Make sure to also check the general troubleshooting steps for Despatch Notes here.

General troubleshooting steps applicable for most or all channels (for details see the article here):

1. The Despatch Notes setting must be enabled before the order is processed.

2. The original items must remain in the order.

3. The order Source channel must be enabled during order processing.

Magento 1 specifics for troubleshooting:

1. Make sure the respective setting is enabled in Settings > Channel integrations > Edit channel details > Order > Despatch Notes. Full details on Magento 1 channel configuration are available here.

2. When a Despatch Note is sent to Magento, the order status on the channel will be set to Complete. Linnworks does not download Magento orders with this status. 

3. Magento 1 also has several features you can use with the despatch notification, they can be enabled in the channel settings:

  • Magento email notification on despatch - enabling this option will instruct Magento to send an email to the customer when the order is processed in Linnworks.

  • Raise invoice after despatch - once the order is marked as Complete, Linnworks will tell Magento to raise an invoice which triggers any payment capture actions on your payment gateway.

  • Capture invoice after raise - this option relates to the use of pre-authorized payments/orders.

For Magento 2 Despatch Notes, please see here.