Please note this is a channel-specific article only applicable to eBay. Make sure to also check the general troubleshooting steps for Despatch Notes here.
General troubleshooting steps applicable for most or all channels (for details see the article here):
1. The Despatch Notes setting must be enabled before the order is processed.
2. The original items must remain in the order.
3. The order Source channel must be enabled during order processing.
eBay specifics for troubleshooting:
1. Make sure the respective setting is enabled in Settings > Channel integrations > Edit channel details > Order > Despatch Notes. Full details on eBay channel configuration are available here.
2. If either the Linnworks Postal Service or the Vendor name is Default, the tracking number will not be submitted.
3. eBay will compare the submitted Vendor name (from the Postal Service) to the list of supported shipping carriers. If there is no match, the tracking number will not be accepted.
- NB! Linnworks automatically maps DHL Parcel UK to UK Mail due to the name change on the vendor's side.
4. Tracking numbers need to be longer than 5 characters for eBay to accept them.