This is a channel-specific article for eBay. For general information on despatch notifications in Linnworks please click here.
There are several conditions which should be satisfied for the despatch note to be submitted to eBay:
1. Tracking numbers need to be longer than 5 characters.
2. If either the Linnworks Postal Service or the Vendor name is Default, the tracking number will not be submitted
3. eBay will match the submitted Vendor name (from the postal service) to the list of supported shipping carriers. If there is no match, the tracking number will not be accepted.
Despatch notification will not be submitted if order items were replaced or deleted. eBay will not accept the despatch note as the ID of the original item will be missing. In this case, the order needs to be marked as shipped manually on the channel.