Please note this is a channel-specific article only applicable to FNAC. Make sure to also check the general troubleshooting steps for Despatch Notes here.


1. Make sure the respective setting is enabled in Settings > Channel integrations > Edit channel details > Order > Despatch Notes. Full details on FNAC channel configuration are available here.


2. FNAC Despatch Notes require a valid Vendor to be specified in Shipping > Postal Services. This means that the Vendor name in the Postal Services screen had to exactly match a vendor name from the below-provided list.


If the Vendor in Postal Services is set as NONE, the system will not be able to send a Despatch Note.



List of Vendors supported by FNAC and the format for the name to follow:

  • Adrexo
  • ADRIATIC GROUP SRL
  • AfterShip
  • Alianca
  • Amazon Logistics
  • Asendia
  • ASM
  • ATS
  • Autre
  • Balaji Shipping
  • B2C
  • Blue Sky
  • Bonnard
  • bpost__
  • C Chez Vous
  • China Shipping
  • Chronopost
  • CMA CGM
  • Coliposte
  • COLISPRIVE
  • Colissimo
  • Colissimo Access
  • Colissimo Expert
  • Courrier Suivi
  • DELNEXT
  • Deutsche Post
  • DHL
  • DHL.DE
  • DPD
  • DPD-UK
  • DSV
  • Ducros
  • Euromatic
  • Exapaq
  • Fedex
  • France Express
  • Geodis Calberson
  • GLS
  • Go Express
  • HEPPNER
  • Hermes
  • "Kiala
  • Kuehne et Nagel
  • La Poste
  • Lettre Suivie
  • LPS
  • Mondial Relay
  • Mory Ducros
  • Other
  • Parcelforce
  • Posten Âland
  • Relais Colis Transporteur
  • Royal Mail
  • schenker-joyau
  • SDV
  • Sellier
  • SERNAM
  • SEUR
  • SoColissimo
  • Spring Global Mail
  • TAT Express
  • TNT
  • UKMail
  • UPS
  • USPS
  • Ziegler
  • ZIM