Please note this is a channel-specific article only applicable to eBay.
To accommodate cases where eBay adds items to combined invoice orders, we have changed the way Linnworks handles these orders. Previously, Linnworks deleted and recreated the orders, however, this was not the most optimal solution.
The new method:
When eBay adds a new item to the Combined Invoice order, a new order will be downloaded into Linnworks with the newly added item(s) missing from the original download. The new order will have the same External Reference as the previously downloaded order.
Both the new and the original order will also display an entry in the History tab of the order specifying it is part of a Combined Invoice order:
- The original order entry: Combined order invoice. Order split created <the new order ID>
- The new order entry: Combined order invoice. Created from <the original order ID>
If you are using the Auto Merge Orders setting in Linnworks (Settings > General Settings > Order Settings > Order Merge), then the new order will be automatically merged with the original.
If you are not using the Auto Merge Orders setting or have already handled the original order to the extent that it cannot be merged (e.g. shipping label/invoice is printed already) then you can either manually merge the orders or ship them separately.
To make identifying the new Combined Invoice additional orders easier and provide users that are not using Auto Merge Orders setting a method to use Rules Engine and filters for these orders, we have also added a special Order Identifier to them.
This Order Identifier enables you to sort/filter any Combined Invoice Orders either via Rules Engine:
Or by using the filtering options in the Open Orders screen: