Please note this is a channel-specific article only applicable to Magento 1 and Magento 2.
An order contains 1 composite item which consists of 1 Child SKU. In Linnworks the order is being displayed as if 1 additional child SKU was ordered separately:
But only the parent SKU was ordered and order should look like this:
Linnworks has the ability to download orders with bundle items. If orders with bundles are downloaded incorrectly that means that the respective setting in Magento channel configuration is not enabled and/or the prerequisites for the setting are not fulfilled.
Go to Settings > Channel Integrations > Edit channel details > Order > Ignore Bundle Child Items.
NB! This setting should only be enabled if the Magento bundle parent is linked to a composite parent SKU in Linnworks which has to have the correct and exactly matching child items. When disabled, bundle child and parent items will be downloaded as separate items.
Full details on all available settings for Magento channel integrations are available as below: