Linnworks allows issuing a partial or full refund. The whole process is 2 steps:


1. Issuing a Refund

A refund for each item is added separately. This allows doing a partial refund just for a selected item(s).


            To do a refund:

  • Find the order in the processed orders
  • Right-click > Action > Refunds
  • +Add Refund > specify amount and reason > Add
  • Save changes


2. Actioning a Refund

To action a refund go to Order Book > Returns & Refunds > Refunds > Action

If a refund is not actioned it will not appear in any refund related reports.


More details can be found here: Returns and Refunds



Refunding an order in Linnworks does not automatically cancel the order on the channel it was created on. 

This will have to be done externally to Linnworks.


Exceptions are Amazon and Shopify


Through the refunds functionality within Linnworks, it is possible to automatically issue either partial or full refund that is created directly on Amazon and Shopify. Order refunds first should be enabled in Settings > Channel Integration > Edit Channel > Order:


Steps would be the same with some additions:


  • Find the order in the processed orders
  • Right-click > Action > Refunds
  • +Add Refund > specify amount and reason > Add
  • Tick refund to channel is present by default, leave it here if you want to automatically send a refund to the channel
  • Save changes


Same way refund should be actioned. Without this step, nothing will be sent to the channel.