It is only possible to re-download order that is not shipped on the channel. At first, it should be deleted from Linnworks and then the system will be able to download it again.


The process of re-downloading orders differ for various channels:


Channels with the option to revert Order Sync Date  (except eBay)

Settings > Channel Integration > Edit Channel Settings:


  1. Delete the affected orders (do not cancel) 
  2. Go to Settings > Channel Integration > open the channel settings for the channel
  3. Set the 'Last Order Sync Date' back to before the affected orders where placed
  4. Save and close that screen
  5. Wait for the sync to run


This will instruct Linnworks to check all the orders from given date again re-download the order with all the order information that are not yet in the system (no duplicates will be downloaded).

Please note! If the volume of the orders you receive from the channel is high (800-1000 per day or more) it is not recommended to revert sync date more than couple days. Please contact technical support for the advice if you are not sure.


Channels where the option to revert Order Sync Date is not available:


  1. Delete the affected orders (do not cancel)
  2. The order will be downloaded with the next sync (if unprocessed on the channel)


eBay


For eBay additional transaction must be deleted from your database before system will be able to download order again. Please contact technical support for assistance.