Please note this is a channel-specific article only applicable to Shopify. Make sure to also check the general troubleshooting steps for missing orders here.

The most common reason for missing Shopify orders is an incompatible status of the order on Shopify backend. In order for Linnworks to be able to download Shopify orders, the order of status on Shopify should be UnfulfilledIf the statuses include e.g. Partially fulfilled or Partially refunded then it would not be downloaded into Linnworks.