Please note this is a channel-specific article only applicable to Magento 1 and Magento 2. Make sure to also check the general troubleshooting steps for missing orders here.
By default Linnworks only downloads orders with status Processing from Magento channels.
It is possible to set the integration to also download Pending (unpaid) orders if required under Settings > Channel Integrations > Edit channel details > Order.
When the Download pending orders setting is enabled, then it is required to specify the payment methods for which pending orders will be downloaded.
NB! Download pending orders applies only to orders with the actual Magento status Pending. It will not work for statuses like Pending Payment. If you are using additional statuses like that, we recommend using the Order State option.
- Order State is an attribute internal to Magento. It differs from order status, but they can be mapped in Magento settings.
- Several statuses can be mapped to one state, for example, the order state payment_review could be mapped to the statuses payment_review and fraud both.
Orders with statuses and states not specified in the mapping and channel settings in Linnworks will not be downloaded to Linnworks.
For full details on Magento channel settings, please check the below links: