This is a channel-specific article for Amazon. For general information on despatch notifications in Linnworks please click here.


For Amazon orders, Linnworks will display the following information in the Audit Trail:


Order Despatch Submitted: Added to the audit trail when a despatch note is sent


No Despatch required: This is shown if despatch notes are disabled


Order Successfully Despatched: Added when Amazon has confirmed the despatch request was accepted


Order Despatch Failed: This is shown with a reason for the failure if a despatch note failed to send. Linnworks will attempt to resend the despatch note for the next 24 hours.


Despatch Rejected: This can be added if the channel has been deleted or has been disabled.


Dispatch note is ignored: This will be added if despatch note is disabled.