Scenario

Linnworks downloads all orders that have the status "Approved" on Flipkart with both payment statuses; "paid" and "unpaid". If an order status equals "Approved" and its payment status is "Unpaid" on Flipkart, then that means the Order is a COD (Cash On Delivery) Order. So in order to process orders from FlipKart, unpaid and paid, you will need to bear in mind your Order Settings (General Settings > Order Settings > Error Prevention > Check Payment Status)


  • "Only process an order if it is paid" is ticked - you will be able to process only orders that have been paid for 
  • "Only process an order if it is paid" is not ticked - you will be able to process orders with Paid and Unpaid status 


Solution 

Unticking "Only process an order if it is paid" and being able to process all downloaded orders from Flipkart, will allow your users to process ANY of your unpaid orders in Linnworks. 

When leaving this setting ticked, the only solution to process Flipkart Unpaid downloaded orders will be by editing the order and changing its status to Paid.


For more information about Flipkart and how to configure the channel, see our documentation.