Scenario

Some of my downloaded eBay orders are marked as unpaid, why is this?


Solution

There are a number of reasons that an eBay order may be marked as unpaid, which are based on the data that eBay provides with the order, but it can be broken down into 2 stages. If an order passes the primary assessment, it will be marked as paid only if one of the secondary assessment criteria are true:

  •  Primary Assessment 
    • Is the order pending with PayPal? If so, the order is unpaid
    • Is the order marked as Incomplete or Pending? If so, the order is unpaid
    • Is the payment in process or has it failed? If so, the order is unpaid
  •  Secondary Assessment 
    • Payment Method is one of: 
      • Paypal
      • American Express
      • Discover
      • Integrated Merchant Credit Card - This is used when you have an integrated payment gateway
      • PaisaPayAccepted - Only applicable to eBay.in listings
      • VisaMC - Visa/Mastercard
      • Another credit card, given by eBay as CCAccepted, where the total paid is equal to the total price of the order and the time the order was paid is specified.

If an order is marked as unpaid due to it failing either the primary or secondary assessment, it will be saved into your Linnworks system as an Unpaid order, marked in open orders with $, £ or depending on the currency the order was downloaded with. Unpaid orders are checked approximately every 6 hours to see if they have subsequently been paid. If so, the order will be updated in Linnworks.


Outcome

Linnworks will display an order as unpaid if it cannot be confirmed that the order is paid. It will be periodically checked and updated to paid status, if eBay confirm the payment.