Linnworks has a setting which can be enabled/disabled Settings > General Settings > Order Settings > Order Merge to allow the system to automatically merge orders in your Open Orders screen which match a certain set of criteria.
Enabling this setting will allow Linnworks to automatically merge orders that meet the below-given order merge prerequisites once every 15 minutes.
Auto-merge criteria
Orders can only be merged if they meet the following criteria:
- Customer name and address must match (Case-sensitivity will not be applied).
- The orders must originate from the same channel (Source & SubSource).
- All orders must be paid.
- All orders must have the same currency.
- All orders must have the same Linnworks Postal Service.
- A shipping label or Invoice is not printed for all orders to be merged.
- All orders are not Locked/Parked.
NB! Amazon Prime orders will not be merged automatically. Though Amazon Prime orders can be merged manually, it is not recommended as it can cause issues with label printing. |
The despatch by date of merged orders gets set to the earliest despatch by date on the original orders. For example, order 10001: 21st June 12:12 and Order 10005: 22nd June 14:46 - the despatch by date of the new order will be set as 21st June 12:12.
For details on manually merging and splitting orders, please see this documentation page.