Scenario


I have tried printing the Stamps.com label and I am seeing an error returned:


Missing customs information for APO/FPO mail


Solution 


This error is caused by the Region field in the Order Shipping Address being incorrectly formatted.


Stamps.com has a specific list of Regions that require customs information for APO/FPO addresses:


Abbreviation
Meaning
AE
Armed Forces Europe, Central Asia, and the Middle East
AA
Armed Forces Americas (including Canada, Latin America, and the Caribbean)
AP
Armed Forces Pacific (Asia, Pacific Islands, and other areas in the Pacific)
AS
American Samoa
DC
District of Columbia (Washington, D.C.)
FM
Federated States of Micronesia
GU
Guam
MH
Marshall Islands
MP
Northern Mariana Islands
PW
Palau
PR
Puerto Rico
VI
Virgin Islands


To fix this, go to Orders > Open Orders > click Order ID > Customer tab > Edit and change the Region to the correct abbreviation. Then click Save and print the order again.


If the error message will still be the same, feel free to contact Linnworks Technical Support!