I have tried printing a Royal Mail label and I am receiving a CN23 customs form instead of the CN22 form.


Royal Mail requested that Service Codes HVB, HVE, and HVD now produce CN23 customs forms irrespective of the parcel's value, even if the value is under £270. 

If you are using one of the Services in question - it is expected for the CN23 form to be produced with the label:

Service Code
Service Name

HVB: International Tracked 0-30kgs    

HVE: International Tracked 0-30kgs Extra Comp.

HVD: International Business Tracked Parcel Express

If you have any questions, feel free to contact Linnworks Technical Support!

Additional information

Shipping - Royal Mail: Printing a CN22 form

Shipping - Royal Mail: Printing a CN23 form