A customer would like to send an item back and I would like to provide them with a prepaid FedEx return label.


FedEx integration provides an opportunity to print a return label from the Linnworks side.

To set this up, go to Shipping > Integrations > Config > in the newly opened window, you will see the following options under Returns Shipping:

Explanations for each option are provided below:

Return Type offers several opportunities:

  1.  FedEx Tag - you can choose FedEx ExpressTag if the customer does not have Internet access or a printer. FedEx will provide the shipping label, or if you need a package pickup receipt as proof that FedEx has processed the return or if Express returns are requested. With FedEx ExpressTag, you have a paperless system (in areas where it is available). Shipment information is transmitted electronically, so the FedEx driver picks up your return shipment label with a barcoded shipper reference number (such as your Return Material Authorization number) and receipt.

  2.  Pending - a return label is sent to the user's email and can be used if necessary. If it is not used within the indicated period, it will expire.

  3.  Print Return Label - the return label will be printed with the shipping label and included with the parcel. 

Return Instructions - you can add additional information to the return document.

Email Label Message - the content of the email message.

Days until email Expiration - specify the number of days units the emailed shipping label will expire.

If you still have questions, feel free to contact Linnworks Technical Support for further help!

Additional information

FedEx Add New