Problem


When attempting to print a UPS label, the following error message is returned:

Shipping Label Printing Error: Missing or invalid ship from state province code.


Solution


The error message is caused by a missing or incorrect State Province Code within the UPS integration in Linnworks.


Please review the resolution steps below based on the address used in the UPS integration:

1. For US/CA addresses:

- In order to fix this issue, go to Shipping > Integrations > Config for the required UPS integration. 

- Ensure that the State Province Code field is populated with the appropriate state or province code value. This is typically a two-letter abbreviation (for example, CA for California, NY for New York). 

- Save the changes and try printing once more.


2. For Non-US/CA addresses:


- In order to fix this issue, go to Shipping > Integrations > Config for the required UPS integration. 

- Ensure that the State Province Code field is empty. If required, you may move it to the Address 2 or Address 3 field. 

- Save the changes and try printing once more.


If the issue persists after following the above steps, reach out to Linnworks Technical Support for further assistance.

Additional Information

US/CA State Province Code abbreviations