Please note this is a channel-specific article only applicable to Amazon.
This means that 30 days after an Amazon order has been marked as processed in Linnworks, Personally Identifiable Information (PII) in the below list will be removed from the Linnworks processed order:
- First Name
- Email Address
- Phone Number
- Shipping Address
- Billing Address
- Post/ZIP Code
- Customer-facing Order Notes
- Buyer VAT Number
Remember that although this data must be removed within 30 days, you are still able to export all your order data before it is removed, but it is then your responsibility to adhere to Amazon's data protection policies.
After 30 days from the processing date, Amazon orders will display the entry Redacted on in the Processed Orders screen on the fields where the PII was removed.
In cases where you need to see details on the redacted orders, you can do per single order:
- Double-click on the needed order.
- Click Yes on the popup.
This will retrieve the redacted information for 24 hours after which the order PII fields will be redacted again.
|NB! Retrieving redacted data can only be done for orders one by one. Retrieving the data in bulk is not possible as it would go against Amazon PII policies. Please refer to Amazon Seller Central to retrieve order information in bulk.|