Different couriers treat Guernsey/Jersey orders differently and expect the Country on the order to be set differently.
Most couriers expect the country for Jersey, Guernsey to be set as the United Kingdom in order for the Courier Integration to recognize it and for there not to be any errors during label printing as well. However, there are some couriers,
If you are receiving any errors during label printing, make sure to check that the country on the order is set accordingly.
We would advise contacting your Courier directly whether you are not sure whether they normally expect the orders to be set with country UK or separately marked as Jersey/Guernsey.
For Royal Mail:
Royal Mail also expects the Country for shipments to Guernsey or Jersey to be the United Kingdom. However, due to the nature of the Royal Mail OBA and Tracked integrations, orders, where the Country is specifically marked as Guernsey (ISO code GG) or Jersey (ISO code JE), will also be accepted by Royal Mail, since Linnworks will then send the ISO code as GB as expected by RM.
Identifying Jersey/Guernsey orders:
For channel orders, Linnworks will look at the Country/Country Code provided by the channel and compare it to the list of countries stored in Linnworks itself. If there is a match, it will display the respective country. If not - it will display the country as UNKNOWN.
Since some channels allow setting Jersey and Guernsey as a separate country, you might come across cases where these orders display the country as UNKNOWN in Linnworks.
In order to make sure that your downloaded orders show them as the buyer has set it i.e. Jersey or Guernsey, you will need to add them to your Countries list for the system to be able to use them.
For newer LW accounts, Jersey is already added to the list and should be picked up with any orders if it has not been altered/deleted by any users. To check the list and to add any new entries:
1. Go to Settings > Countries.
2. Click on Add New on the upper right of the screen to open the Add New Country popup and enter the needed details: