Linnworks desktop is not currently importing our amazon orders yet the status page https://status.linnworks.com/ shows no problem. Why is this?
Thank you for reaching out.
The Status Page is usually updated only when a global issue occurs.
To investigate the specific case, we would need you to provide us with the order examples (channel reference numbers) and specify the integration you do not receive orders from.
I have opened a ticket on your behalf in our support portal and will send you the request from there. Please provide us with the requested information in the ticket as soon as it is convenient for you.