New Processed Orders Module - How to Lookup by Customer Name/ID : Support Center

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New Processed Orders Module - How to Lookup by Customer Name/ID

MJ

started a topic over 4 years ago

Hello,

I can search and find a processed order by Customer Name/ID in the old Module, but cannot find the same processed order when searching the new Module no matter if I change the filters or date range.

Please let me know if I am missing something or if Customer Name/ID lookup does not work in the new Processed Orders Module.

If it does not work yet, when will it work?

Thank you.

Danielius Laima

said over 4 years ago

Hello,

You should be able to search by Customer Name, I've tested it and seems to be working fine.

Should it not be the case for you, please reach out to our support and we will be able to have a look at your samples provided.

Kind regards,

Danielius

MJ

said over 4 years ago

Thanks for your reply. Were you able to use the eBay username? I forgot to mention it before - it is my specific use case.

Please let me know, thanks.

MJ

said over 4 years ago

Neither name or eBay username works for me - I will open a ticket.

Thank you.

Danielius Laima

said over 4 years ago

Hello,

Double check searching by name please, it does work, I have tested it on your database. You will be able to search by eBay username soon as well.

Also, bear in mind that you can revert to the old processed orders view in the mean time:

Kind regards,

Danielius