EPOS sales to show as status PAID (With Refunds) when refunded
D
Darren Smith
started a topic
over 6 years ago
EPOS sales to show as status PAID (With Refunds) when refunded on Basic Finance Export (Between Dates) - With Returns
Although Linnworks tracks EPOS sales as a dedicated channel it does not take refunds into account on any financial report unlike any other channel.
This results in 2 problems:
1. If the refund is not tracked by Linnworks total sales are overstated and VAT is wrong system wide.
2. Refunded EPOS items are not booked back in stock, this has to be done manually with room for error. An option should exist to refund to original sales location or another branch location if one exists.
EPOS Refunds & Exchanges functionality should work and be tracked the same as any other channel.
Also 'Payment Method' should be mapped in EPOS per transaction for Cash/Card/Voucher so transactions can be reconciled. Currently all EPOS payment methods are recorded as 'Default'.
Darren Smith
EPOS sales to show as status PAID (With Refunds) when refunded on Basic Finance Export (Between Dates) - With Returns
Although Linnworks tracks EPOS sales as a dedicated channel it does not take refunds into account on any financial report unlike any other channel.
This results in 2 problems:
1. If the refund is not tracked by Linnworks total sales are overstated and VAT is wrong system wide.
2. Refunded EPOS items are not booked back in stock, this has to be done manually with room for error. An option should exist to refund to original sales location or another branch location if one exists.
EPOS Refunds & Exchanges functionality should work and be tracked the same as any other channel.
Also 'Payment Method' should be mapped in EPOS per transaction for Cash/Card/Voucher so transactions can be reconciled. Currently all EPOS payment methods are recorded as 'Default'.
1 person likes this idea