All direct shipping integrations in Linnworks have the necessary fields/properties required for customs available under shipping integration properties (Linnworks.net > Shipping > Integrations > Properties) in Linnworks.net.


Customs details (VAT number, EORI number, Terms of Delivery, etc) may need to be provided either in the shipping integration config (Linnworks.net > Shipping > Integrations > Config), or in a specific service config (Linnworks.net > Shipping > Integrations > Services > Edit).


Each courier integration that provides international services also has a "Customs value includes tax" option in the service config. This option allows you to control if item cost submitted to the courier includes VAT or not, which is vital for correct customs data submission. 


Please ensure all relevant fields are filled in, all items have the needed extended properties added and the properties are mapped correctly in the shipping integration properties section. Failing to do so may result in parcels getting held up, sent back or even destroyed when they reach customs.



Courier specific updates regarding Brexit


Deutsche Post

Requires customs details to be provided for EU countries since the 28th of December 2020. 

Ensure that Tariff Codes, Country of Origin and Commodity Description properties are added to inventory items. Alternatively, specify the Default values for these properties in the integration config. Deutsche post accepts tariff codes that are a minimum of and a maximum of 10 digits long.


Additionally, specify your EORI/VAT number in the integration config. It is also possible to use the order property called 'SenderEORINumber' to overwrite the main VAT/EORI number in the config.



DHL Express

Requires customs details for all DHL Express shipments to EU and non-EU shipments since 1st of January 2021.

Ensure that Tariff Codes, Country of Origin and  Commodity Description properties are added to inventory items.


Make sure the correct services are assigned to orders: all shipments going to the EU will need to be shipped with a DOX, WPX, TDY or ESI service. 

Additionally, set a Duty Payment Type in the DHL config.



DHL Parcel (UK Mail)

Shipments going to the Republic of Ireland (ROI) for UK Mail require an international service as of 9th of October 2020.


Ensure an EORI number is added directly to your account on the UK Mail website (iPostParcels). Contact your Account manager if you are unsure where the EORI needs to be added. It is not possible to pass the Sender's EORI number from Linnworks (only possible for Recipient EORI).


Make sure Tariff Code and Country of Origin properties are added to inventory items.



DPD UK and DPD Local

All DPD shipments to EU and non-EU require customs data as of 1st of January 2021. This does not include shipments sent to Northern Ireland at least until the 1st of October 2021. 


Ensure Tariff Codes, Country of Origin and Type Description properties are added to inventory items. Alternatively, specify the Default values for these properties in the integration config. DPD accept tariff codes that are 8 digits long. Only the first 8 digits will be submitted if longer codes are used.


Additionally, configure customs details (EORI number, number of Commercial invoice copies, Signature Name/Title for the commercial invoice, VAT Paid tickbox) in the DPD integration config. It is also possible to use the order property called 'SenderEORINo' to overwrite the main EORI number from the config.


Make sure the Terms of Delivery in the DPD service config are selected.



FedEx

All FedEx shipments to EU and non-EU require customs data as of the 9th of December. This includes shipments sent to Northern Ireland.

Ensure that Tariff Codes, Country of Origin and Commodity Description properties are added to inventory items


Make sure Customs clearance details are set in the FedEx config.


Additionally, you may need to add a letterhead and signature images to be used by FedEx for commercial invoices. See here for instructions.



Global Freight Solutions UK (GFS)

All GFS shipments to EU and non-EU require customs data as of 1st of January 2021.

Ensure Tariff Codes, Country of Origin and Commodity Description properties are added to inventory items.


Additionally, configure customs details (EORI number) in the GFS config


Make sure the Duties Payment Type is selected in the GFS service config. It is possible to use the order property called 'ShipperEORINumber' to overwrite the main VAT/EORI number in the config.



Hermes Corporate

All Hermes shipments to EU and non-EU will require customs data as of 1st of January 2021.

Ensure Tariff Codes, Country of Origin and Commodity Description properties are added to inventory items. Alternatively, specify the Default value for Country of Origin in the integration config or service config.


To print Commercial Invoices, enable the Print Commercial Invoice option in the Hermes integration config and fill out the export details fields that need to be displayed on the invoice (Contact name, phone number, email, VAT/EORI number etc).



Parcelforce

All Parcelforce shipments to EU and non-EU require customs data as of 1st of January 2021. This does not include shipments sent to Northern Ireland at least until the 1st of October 2021.

Ensure Tariff Codes, Country of Origin and Commodity Description properties are added to inventory items. Alternatively, specify the Default values for the properties in the integration config or the service config. Parcelforce will expect Tariff Codes to be a minimum of 8 digits long and maximum of 10 digits long. A proper Tariff Code Description (taken from a reputable source of information) is expected to be passed under Item Property name 'TariffCodeDescription'.


A commercial Invoice or a CN23 is required and can be enabled in the integration config together with adding additional customs details (VAT/EORI number, Delivery terms, Signature Name/Title for the commercial invoice).



Royal Mail

All Royal Mail shipments to EU and non-EU require customs data as of 1st of January 2021. This does not include shipments sent to Northern Ireland at least until the 1st of October 2021.

Ensure Tariff Codes, Country of Origin and Commodity Description properties are added to inventory items. Alternatively, specify the Default values for the properties in the integration config or the service config. Royal Mail accepts tariff codes that are a minimum of 6 and a maximum of 10 digits long.


Customs data for Royal Mail is submitted electronically when the shipping manifest is filed. To produce a printed CN22 or commercial invoice, enable the respective option in the service config.


Additional customs configuration (VAT number, EORI number, Delivery Terms) can be added in the Royal Mail config It is also possible to use the order property called 'SenderEORINumber' to overwrite the main VAT/EORI number in the config. 


Check the following guide for the most common questions about printing the CN22 form.



Spring Omni

All shipments to EU countries require customs details as of the 1st of January 2021.

Ensure Tariff Codes, Country of Origin and Commodity Description properties are added to inventory items.


Additional customs configuration (number of CN23 and Commercial invoice copies) can be added in the Spring config. It is also possible to use the order property called 'SenderEORINumber' to overwrite the main VAT/EORI number from the config.


Additionally, Incoterm and content type can be selected in the Spring service config.



UPS

All UPS shipments to EU and non-EU require customs data as of 1st of January 2021.

Ensure Tariff Codes, Country of Origin and Commodity Description properties are added to inventory items.


Additional customs configuration (Tax Id Number, Duties and Taxes Bill to, Terms of Shipment, Reason for Export) can be added in the UPS config.



Yodel

All shipments sent to the Republic of Ireland (ROI) need to use international services as of 1st of January 2021. This does not include shipments sent to Northern Ireland at least until the 1st of October 2021.


Ensure Tariff Codes, Country of Manufacture and Goods Description properties are added to inventory items.


Additional customs configuration (VAT number, EORI number) can be added in the Yodel config.