Currently, all direct shipping integrations in Linnworks have the necessary fields/properties required for Customs already available. These fields are normally present under shipping integration properties in Linnworks.net and are already being used for all outside of EU shipments. Properties can be checked via Linnworks.net > Shipping > Integrations > Properties


Additionally, customs details (such as VAT number, EORI number, Terms of Delivery, etc) may need to be provided either in the shipping integration config, which can be checked via Linnworks.net > Shipping > Integrations > Config, or in the service config, which can be checked via Linnworks.net > Shipping > Integrations > Services > Edit.


Please ensure that all relevant fields have been filled in, as well as ensure that all items have the extended properties added to them and mapped correctly in the shipping integration properties section. Failing to do so may result in parcels getting held up, sent back or even destroyed when they reach customs.

Courier integrations that provide international services have "Customs Value Includes Tax" option is service config. This option allows you to control if item cost submitted to the courier includes VAT or not. 


Below you will find courier specific requirements and updates in regards to providing customs data and the fields where the data can be entered.



Courier specific updates regarding Brexit.


To be updated whenever couriers confirm the deadlines with Linnworks.


Deutsche Post:

Will start requiring customs details to be provided for EU countries on the 28th of December 2020. Ensure that Tariff Codes, Country of Origin as well as Commodity Description properties are added to the inventory items. Alternatively, specify the Default values for those in the integration config. Please note that Deutsche post accept tariff codes that are maximum 10 digits long.


Additionally, you will need to specify your EORI/VAT number in the integration config. It is also possible to use the order property called 'SenderEORINumber' to overwrite main VAT/EORI number from the config.


DHL Express:

As of 1st of January 2021, all DHL Express shipments to EU and non-EU will require customs data to be passed for them. Ensure that Tariff Codes, Country of Origin as well as Commodity Description properties are added to the inventory items.


You will also need to ensure that correct services will be assigned to orders, as all shipments going to EU will now need to be shipped with a DOX, WPX, TDY or ESI service. Additionally, you need to ensure that a Duty Payment Type is selected in the DHL config.


DHL Parcel (UK Mail):

As of 9th of October 2020 shipments going to Republic of Ireland (ROI) for UK Mail will require the use of an international service.

Ensure that an EORI number will be added directly to your UK Mail account on the UK Mail website (iPostParcels). Contact your Account manager if you are unsure where the EORI needs to be added, as it is not possible to pass the Sender's EORI number from Linnworks (only Recipient EORI)


Ensure that Tariff Codes and Country of Origin properties are added to the inventory items.


DPD UK and DPD Local:

As of 1st of January 2021, all DPD shipments to EU and non-EU will require customs data to be passed for them. This does not include shipments sent to Northern Ireland at least until the 1st of April 2021. Ensure that Tariff Codes, Country of Origin as well as Type Description properties are added to the inventory items. Alternatively, specify the Default values for those in the integration config. Please note that DPD accept tariff codes that are minimum 8 and maximum 10 digits long.


Additional customs configuration (EORI number, number of Commercial invoice copies, Signature Name/Title for the commercial invoice, VAT Paid tickbox) can be amended in the DPD config. You may also select the Terms of Delivery in DPD service config. It is also possible to use the order property called 'SenderEORINo' to overwrite main EORI number from the config.


FedEx:

As of 9th of December, all FedEx shipments to EU and non-EU will require customs data to be passed for them. Ensure that Tariff Codes, Country of Origin as well as Commodity Description properties are added to the inventory items. This will also include shipments sent to Northern Ireland.


Customs clearance details can be set in the FedEx config. Additionally, you may need to add a Letter-head and signature images to be used by FedEx for commercial invoices and you may find details on how to add those here.


Global Freight Solutions UK (GFS):

As of 1st of January 2021, all GFS shipments to EU and non-EU will require customs data to be passed for them. Ensure that Tariff Codes, Country of Origin as well as Commodity Description properties are added to the inventory items.


Additional customs configuration (EORI number) can be amended in the GFS config. You may also select the Duties Payment Type in GFS service config. It is also possible to use the order property called 'ShipperEORINumber' to overwrite main VAT/EORI number from the config.


Hermes Corporate:

As of 1st of January 2021, all Hermes shipments to EU and non-EU will require customs data to be passed for them. Ensure that Tariff Codes, Country of Origin as well as Commodity Description properties are added to the inventory items. Alternatively, specify the Default values for Country of Origin in the integration config or service config.


If you wish to print Commercial Invoices, please enable the 'Print Commercial Invoice' option in Hermes config and fill out additional fields that need to be displayed on the invoice, such as Contact name, phone number, email, VAT/EORI number etc. 


Parcelforce:

As of 1st of January 2021, all Parcelforce shipments to EU and non-EU will require customs data to be passed for them. Ensure that Tariff Codes, Country of Origin as well as Commodity Description properties are added to the inventory items. Alternatively, specify the Default values for those in the integration config or the service config. This will also include shipments sent to Northern Ireland. Please note that Parcelforce will expect Tariff Codes to be minimum 8 digits long and maximum 10 digits long, as well as a proper Tariff Code Description (taken from reputable source of information) will be expected to be passed under Item Property name 'TariffCodeDescription'.


Commercial Invoice or a CN23 will be required and can be enabled in the integration config. Additional customs configuration (VAT/EORI number, Delivery terms, Signature Name/Title for the commercial invoice) can also be amended in the config. 


Royal Mail:

As of 1st of January 2021, all Royal Mail shipments to EU and non-EU will require customs data to be passed for them. Ensure that Tariff Codes, Country of Origin as well as Commodity Description properties are added to the inventory items. Alternatively, specify the Default values for those in the integration config or the service config. This does not include shipments sent to Northern Ireland at least until the 1st of April 2021. Please note that Royal Mail accept tariff codes that are minimum 6 and maximum 10 digits long.


Customs data for Royal Mail is submitted electronically when the shipping manifest is filed. If you wish to produce a printed CN22 or commercial invoice, please enable the relevant option in the service config. Additional customs configuration (VAT number, EORI number, Delivery Terms) can be amended in the Royal Mail config. It is also possible to use the order property called 'SenderEORINumber' to overwrite main VAT/EORI number from the config. You may also wish to check the following guide on most common questions around printing the CN22 form. 


Spring Omni:

Will start requiring customs details to be provided for EU countries on the 1st of January 2021. Ensure that Tariff Codes, Country of Origin as well as Commodity Description properties are added to the inventory items.


Additional customs configuration (number of CN23 and Commercial invoice copies) can be amended in the Spring config. You may also select the Incoterm and content type in Spring service config. It is also possible to use the order property called 'SenderEORINumber' to overwrite main VAT/EORI number from the config.


UPS:

As of 1st of January 2021, all UPS shipments to EU and non-EU will require customs data to be passed for them. Ensure that Tariff Codes, Country of Origin as well as Commodity Description properties are added to the inventory items.


Additional customs configuration (Tax Id Number, Duties and Taxes Bill to, Terms of Shipment, Reason for Export) can be amended in the UPS config


Yodel:

As of now all shipments sent to the Republic of Ireland (ROI) are required to be shipped with an International service. Item Extended properties can now be added/mapped to include Tariff Codes, Goods descriptions and Country of Manufacture.

All shipments to Northern Ireland should also include customs details.


Additional customs configuration (VAT number, EORI number) can be amended in the Yodel config.




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