Starting from Wednesday, 3rd of February, Royal Mail OBA and Royal Mail Tracked integrations will start producing CN23 forms for items with a value over £270 where required.



Printing customs forms before Wednesday, 3rd of February:


For international orders (and orders going to Channel Islands) sent via Royal Mail we currently offer two options:


- A commercial invoice printed to screen, when enabled via a setting called "Print Commercial Invoice" 

- A CN22 form printed alongside labels, when enabled via a setting called "Print CN22"



Printing customs forms starting from Wednesday, 3rd of February:


For international orders (and orders going to Channel Islands) sent via Royal Mail we will start offering two options:


- A commercial invoice printed to screen, when enabled via a setting called "Print Commercial Invoice"


And one of the following:


- A CN22 form printed alongside labels, when enabled via a setting called "Print Customs Forms", given that order item value will be under £270 

- A CN23 printed to screenwhen enabled via a setting called "Print Customs Forms", given that order item value will be above £270 


The option that is currently appearing as "Print CN22" in the service settings (Shipping > Integrations > Royal Mail > Services > Edit) will be automatically renamed to "Print Customs Forms" on Wednesday, 3rd of February, which means that if you are printing labels for orders under £270 and you have that option enabled, there will be no change to your processes.


If you have the option enabled and occasionally print orders for items with a value over £270, then Linnworks will automatically produce the CN23 to screen without you needing to apply any changes. Printed CN23 form will need to be attached to the parcel in a transparent pocket and will need to be clearly visible.


On further details about required customs forms, please visit this link.