Linnlive Amazon HTML Description Error : Support Center

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Linnlive Amazon HTML Description Error

Raj Vithlani

started a topic over 6 years ago

Hi,

I'm trying to list onto Amazon via Linnlive using the following as the description:

[{PRODUCT_PROPERTY_BULLET POINT 1}]
[{PRODUCT_PROPERTY_BULLET POINT 2}]
[{PRODUCT_PROPERTY_BULLET POINT 3}]

Sizes & Measurements
[{PRODUCT_PROPERTY_BULLET POINT 6}]
[{PRODUCT_PROPERTY_BULLET POINT 7}]
[{PRODUCT_PROPERTY_BULLET POINT 8}]
[{PRODUCT_PROPERTY_BULLET POINT 9}]
[{PRODUCT_PROPERTY_BULLET POINT 10}]

Material
[{PRODUCT_PROPERTY_MATERIAL}]
[{PRODUCT_PROPERTY_MATERIAL 1}]
[{PRODUCT_PROPERTY_MATERIAL 2}]
[{PRODUCT_PROPERTY_MATERIAL 3}]
[{PRODUCT_PROPERTY_MATERIAL 4}]

However I keep receiving the following errors (I've bolded the error part of the message so you don't need to read everything):

[1, XML Parsing Error at Line 17, Column 146: cvc-maxLength-valid: Value 'A duvet cover & pillow case set with a sparkling sequin trim. [{PRODUCT_PROPERTY_BULLET POINT 2}] Matching cushions & quilted runner also available. These can be purchased separately in our store. Sizes & Measurements 1 Single duvet cover (138cm x 200cm) + 1 Pillow case (50cm x 75cm). 1 Double duvet cover (200cm x 200cm) + 2 Pillow cases (50cm x 75cm). 1 King duvet cover (230cm x 200cm) + 2 Pillow cases (50cm x 75cm). 1 Super King duvet cover (260cm x 220cm) + 2 Pillow cases (50cm x 75cm). [{PRODUCT_PROPERTY_BULLET POINT 10}] Material Front - 100% Polyester Reverse - 50% Cotton / 50% Polyester [{PRODUCT_PROPERTY_MATERIAL 2}] [{PRODUCT_PROPERTY_MATERIAL 3}] [{PRODUCT_PROPERTY_MATERIAL 4}]' with length = '2028' is not facet-valid with respect to maxLength '2000' for type '#AnonType_DescriptionDescriptionDataProduct'.] XML Parsing Error at Line 17, Column 146: cvc-maxLength-valid: Value 'A duvet cover & pillow case set with a sparkling sequin trim. [{PRODUCT_PROPERTY_BULLET POINT 2}] Matching cushions & quilted runner also available. These can be purchased separately in our store. Sizes & Measurements 1 Single duvet cover (138cm x 200cm) + 1 Pillow case (50cm x 75cm). 1 Double duvet cover (200cm x 200cm) + 2 Pillow cases (50cm x 75cm). 1 King duvet cover (230cm x 200cm) + 2 Pillow cases (50cm x 75cm). 1 Super King duvet cover (260cm x 220cm) + 2 Pillow cases (50cm x 75cm). [{PRODUCT_PROPERTY_BULLET POINT 10}] Material Front - 100% Polyester Reverse - 50% Cotton / 50% Polyester [{PRODUCT_PROPERTY_MATERIAL 2}] [{PRODUCT_PROPERTY_MATERIAL 3}] [{PRODUCT_PROPERTY_MATERIAL 4}]' with length = '2028' is not facet-valid with respect to maxLength '2000' for type '#AnonType_DescriptionDescriptionDataProduct'.

I've checked the length of the description & it's only 1800 characters, so under the 2000 character limit. The other error I'm getting is:

[2, XML Parsing Error at Line 17, Column 146: cvc-type.3.1.3: The value 'A duvet cover & pillow case set with a sparkling sequin trim. [{PRODUCT_PROPERTY_BULLET POINT 2}] Matching cushions & quilted runner also available. These can be purchased separately in our store. Sizes & Measurements 1 Single duvet cover (138cm x 200cm) + 1 Pillow case (50cm x 75cm). 1 Double duvet cover (200cm x 200cm) + 2 Pillow cases (50cm x 75cm). 1 King duvet cover (230cm x 200cm) + 2 Pillow cases (50cm x 75cm). 1 Super King duvet cover (260cm x 220cm) + 2 Pillow cases (50cm x 75cm). [{PRODUCT_PROPERTY_BULLET POINT 10}] Material Front - 100% Polyester Reverse - 50% Cotton / 50% Polyester [{PRODUCT_PROPERTY_MATERIAL 2}] [{PRODUCT_PROPERTY_MATERIAL 3}] [{PRODUCT_PROPERTY_MATERIAL 4}]' of element 'Description' is not valid.] XML Parsing Error at Line 17, Column 146: cvc-type.3.1.3: The value 'A duvet cover & pillow case set with a sparkling sequin trim. [{PRODUCT_PROPERTY_BULLET POINT 2}] Matching cushions & quilted runner also available. These can be purchased separately in our store. Sizes & Measurements 1 Single duvet cover (138cm x 200cm) + 1 Pillow case (50cm x 75cm). 1 Double duvet cover (200cm x 200cm) + 2 Pillow cases (50cm x 75cm). 1 King duvet cover (230cm x 200cm) + 2 Pillow cases (50cm x 75cm). 1 Super King duvet cover (260cm x 220cm) + 2 Pillow cases (50cm x 75cm). [{PRODUCT_PROPERTY_BULLET POINT 10}] Material Front - 100% Polyester Reverse - 50% Cotton / 50% Polyester [{PRODUCT_PROPERTY_MATERIAL 2}] [{PRODUCT_PROPERTY_MATERIAL 3}] [{PRODUCT_PROPERTY_MATERIAL 4}]' of element 'Description' is not valid.

Amazon only allow certain HTML tags so I'm unsure if this may be causing the issue but would appreciate any advice.

Thanks,

Bob

zz_ivan@linnworks.com

said over 6 years ago

As I can see this has already been addressed via ticket.