When printing shipping labels with DPD UK/DPD Local integration, the following error is produced:

Error: Invalid sender EORI number please ensure you have entered a valid EORI number, which should begin with GB, IE or XI with a length of 14 characters


Due to changes related to Brexit, EORI number is required for all international shipments, as well as those going to Channel Islands.

In the past, it was acceptable to provide a VAT number in the 'EORI Number' field for DPD UK and DPD Local integrations. DPD changed this logic and now expect only a valid Sender's EORI number in the respective field.

Go to > Shipping > Integrations > DPD > Config > Commercial Invoice section: EORI Number and check that the entered value:

  • starts with GB when shipping from mainland UK, or XI when shipping from/to Northern Ireland.
  • has 12 additional characters added after the respective prefix.

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