When adding new or revising existing eBay listings, an error or a warning message can be returned by eBay. Unlike the warning message, an error will prevent your listing from being created or revised.


Linnworks has no control over these error messages and simply displays the errors that eBay sends us. Most of such errors are self-explanatory. 


Here are some error examples and their solutions:

(To make the search easier, you can use CTRL-F to search for the error code.)


Restrictions & Requirements


Error (21916884): Condition is required for this category.


When you list an item, eBay requires you to specify its condition. Condition descriptions differ by item category. Please check this eBay documentation to know more: 


In Linnworks, conditions can be specified in the eBay Configurator > Main settings:


  • Item condition: Default value for your items' condition. Note that conditions may vary by category.
  • Extended property for condition: Extended property which contains the condition ID. The default item condition will be used if the item does not have the specified extended property. Using an extended property will override the default condition.
  • Extended property for condition Note: Extended property which contains the condition note to be sent to eBay. If you are selling items that are not new, it is possible to specify their condition by adding the extended property with additional details about the item's condition to each inventory item.


Once you edit any setting in the configurator, it is required to revise (via the Revise selected button) the configurator so that changes are sent to all templates in it and listings.


Error (21919028): Portions of this listing cannot be revised if the item has bid or active Best Offers or is ending in 12 hours.


The most common cause of this error is when someone attempts (accidentally or intentionally) to disable the best offer on an item via eBay configurator > Main > Listing Settings > Enable best offer. Please check that this option is not disabled on your configurator.



Error 21919188: This listing would cause you to exceed the amount you can list. You can list up to xxx more in total sales this month. Please consider reducing the starting price or request to list more.


This error message suggests that you ran out of the listing limit you have on eBay. When Linnworks tries to submit a listing, it is rejected due to limitations on the channel. To resolve this error, you would need to contact

eBay for further assistance regarding your limit.


Error (21919303): The item specific MPN is missing. Add MPN to this listing, enter a valid value, and then try again.

You need to add MPN to your listing templates to resolve this issue. Please refer to the following documentation article.


Error (21919301): The EAN field is missing. Please add EAN to the listing and try again.

You need to add MPN to your listing templates to resolve this issue. Please refer to the following documentation article.


Error 107: The category isn’t valid, select another category.

Sometimes, eBay makes changes to the categories. If the eBay category that was submitted to the channel for the item is invalid or no longer available, eBay will return the error. Here, you can view the changes to the categories and see if any of those you use were changed.


Account EBAY1, Revise Inventory call failed for ItemId(s) 123456789123 [SKU_AFFECTED], error : eBay error 21916799: SKU Mismatch SKU does not exist in Non-ManageBySKU item specified by ItemID.


This means that when Linnworks tries to submit a stock level to the following listing for the SKU, it cannot match it to your eBay custom label. 

To restore the connection between the Linnworks stock item and the eBay listing, the link between the two will need to be re-created by following these steps:

  1. Proceed to Settings > Channel Integration.

  2. Open the Mapping screen for the affected eBay integration and find the listing in question.

  3. Unlink the listing from the stock item.

  4. Edit Channel > Download Listings.

  5. Link the item again with the same inventory item.


Error: The quantity must be valid number greater than 0.


If the stock level is 0 on eBay, close the listing automatically, and it will not allow creating a listing if the stock level is 0. 


Error 942: Quantity is not valid for an item with variations. At least one of the variations associated with this listing must have a quantity greater than 0.


If the product has variations, at least one variation must have a quantity greater than 0. Please check that the item(s) are in stock. If there is stock in Linnworks, but the error is still returned, please check that you have the correct locations enabled for this channel in Settings > Channel Integration > Location Mapping and that inventory sync is enabled.


Error (21919136): Add at least 1 photo. More photos are better! Show off your item from every angle and zoom in on details. Error parameters: Add at least 1 photo. More photos are better! Show off your item from every angle and zoom in on details. Add at least 1 photo. More photos are better! Show off your item from every angle and zoom in on details.


The error occurs when there are no images in the listing template. eBay requires at least 1 photo of the item you are selling. You can add images to the eBay Template > Images from the product, from your PC or URL.



Error (21916603): Variation specifics cannot be changed in restricted revise.

Error (21916585): The variation attribute values cannot be changed once listing has been created.


Error (21916603) and Error (21916585) mean that you are trying to change variation attributes, which is not allowed by eBay restrictions when the listing has had sales. Linnworks has no control over these error messages and instead displays the errors that eBay has sent us. This means there is no workaround for this within Linnworks, as it is out of our control. As eBay doesn't allow changes to variations attributes after sales have been made, you need to either relist this listing or change variations to what you currently have on your eBay listing directly.


Error (21916734): Variation pictures cannot be removed during restricted revise.


This error means you can not change your pictures or remove variations if you have sold some items for this listing. This is an eBay restriction. The only option would be to recreate this listing with all variations.


Shipping


Error (21915469): At least one valid postage service must be specified.


It is an eBay requirement to have at least 1 valid postage service assigned to the configurator. You can assign shipping service automatically from Linnworks, and this information will appear on the channel listing. Go to: 


eBay Configurators > Shipping column for the configurator you want to update > Add shipping service > Choose shipping service from the list > Put price default value > Save.



Error (21916250): A return policy must be specified.


You get this error because you must set up your Business Policies in your eBay configurator > Payments before creating a listing.


Error (21919177): Because you've specified Local Collection Only for this item, you can't require immediate payment.


This occurs because no Shipping Services have been selected within the Shipping settings of the configurators. As such, immediate payment may not be requested. To get around this, go to eBay Configurators >  Shipping Settings and add at least one postal service to the window on the bottom. Note that at least either Price Default Value must be specified or Extended Property mapped - both fields cannot stay blank.


Error: Error (21917100): No rate table has been created. Please create the rate table.


In your configurator, you have selected the option to use a shipping rate table at eBay but have not configured the rate table at eBay. When using the shipping rate table, all the services in the configurator will be ignored, and the eBay shipping rate table will be a priority. Please configure that table on eBay or disable that option. After that, please select the configurator and click Revise selected.



Error (560): WeightUnit must correspond to predefined eBay values.


This error message comes up due to an incorrect shipping rate. Setting the shipping rate: FlatDomesticCalculatedInternational in the configurator's settings for UK sellers is impossible. 

Currently, calculated shipping is working for the US only (shipping costs are automatically calculated for buyers based on their ZIP code, the package weight, and the shipping service type). 


Layout


Error (353): Your listing cannot contain javascript (".cookie", "cookie(", "replace(", IFRAME, META, or includes), cookies or base href.


eBay returns this error if some type of JavaScript they do not allow on the site is present in the listing. The cause of this error might be unclear as eBay does not return any details regarding this problem.


In case your template contains one of the items below, eBay may return the error in question:

  • .cookie
  • . cookie
  • cookie(
  • replace(
  • IFRAME
  • META


The following javascript functions can also cause this error:

  • cookies
  • base href
  • includes


eBay HTML and JavaScript policy:


Considering this, it is recommended to check the HTML code of your template and/or contact eBay for further clarification, if required. Before doing this, contact technical support for the XML file of the problematic listing so that you can provide eBay with this feed to clarify what exactly does not work within the HTML description Linnworks is sending.


Error (20004): A mixture of Self Hosted and EPS pictures are not allowed.


The error is returned as eBay supports two types of photos: 

  • those uploaded directly from your desktop to eBay hosting (EPS = Ebay Picture Services) and; 
  • photo addresses or URLs hosted on an outside server (self-hosted). 

They will give you the error if both are used in the same listing.  All images uploaded from Linnworks are hosted on Amazon servers, which are considered self-hosted.


Please proceed to eBay's backend, locate this listing, and remove all images to resolve it. After this is done, please proceed to Linnworks and Update the listing template once more so that all images present in Linnworks for this listing (those enabled in the Images tab on the listing template) will be re-sent to eBay.


Error 240: The item can’t be listed or modified.  


This is a general eBay error. It will have more details directly from eBay below it. There are several reasons this error may be shown. Here are the main examples:


  • You're a new eBay Seller
  • Your Seller Account does not have enough positive feedback
  • You have improper/prohibited eBay terms in your listing
  • Your selling limit may have been reached
  • Your Seller Account may require acceptance of new eBay terms
  • You are trying to Auction an item with a quantity higher '1'
  • Use of email address and/or '@' anywhere in your listing
  • Incorrect 'Category' assignment


Please review your listing to ensure you follow eBay listing limits and selling allowances.


If you cannot identify the reason for the error, please contact eBay to find out why your account has a limit and to see which actions need to be taken to resolve it.