Has anyone else seen a decline in the quality of service from Linnworks recently?

I have two support tickets open at the moment. One has been open for two months, the other for over a month.

One is stopping updates to my eBay categories and the other prevents me from adding variation listings to eBay.

Having exhausted all other avenues, I contacted Callum Campbell yesterday who told me he would reply to me before close of business today but I have heard nothing.

I've been a loyal customer of Linnworks for three years and I am appalled by the way I have been treated. It's costing me sales and no one at Linnworks seems to care.

Update:

I have received a call from Callum Campbell who assures me that a fix is on its way.

Hopefully we can continue our successful relationship with Linnworks.

Hi Paul,

Great to hear that you spoke with Callum. How did it go with the updates to eBay?

All the best,

Charlie McBroom

Fitted Commerce - Ecommerce Agency and Linnworks Specialists

The Linnworks User Hub - Facebook Group for Linnworks Users