Anybody else have a flashing mouse pointer arrow when Linnworks Destop running after the last two updates? : Support Center

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Anybody else have a flashing mouse pointer arrow when Linnworks Destop running after the last two updates?

Dan H

started a topic almost 5 years ago

As above, anyone else experiencing mouse flashing issues when running the latest updated Linnowrks desktop, like it is constantly processing something? This is on two machines (Win 7 Proff) and does not go away with a reboot.

Thanks

Dan

Gary Davis

said almost 5 years ago

Yes, I am have exactly same issue on two Windows 7 machines. Seems OK on Windows 10.

Dan H

said almost 5 years ago

Thanks Gary, Linnworks can't reproduce it but asked me to check task manager load. One obvious observation is that both CPU and memory shoot up to around 98% when Linnworks is on, and then drops when off.

Gary Davis

said almost 5 years ago

Hi Andy, yes I noticed that in task manager. Are Linnworks trying to reproduce in Windows 7?

Dan H

said almost 5 years ago

They can't reproduce it :(

Marina Mihhailova

said almost 5 years ago

Hello,

I would like to let you know that the issue has been already reported to our developers and they are working on the fix.

Issue is marked with highest level of priority.

My apologies for the inconvenience caused,

Marina

Technical Support

Matthew Clemes

said almost 5 years ago

Yes me to it's driving me nuts, it only happens on the computer i use at home to work, but it's been really getting on my nerves so glad i found this forum, because i thought it was specific to my pc, I've been looking for solutions

Jason Buckle

said almost 5 years ago

Just need to de install desktop then re install it and it disapears

Dan H

said almost 5 years ago

Thanks, is that the official fix? They've not got back to me on the ticket I have open where they last said they knew what it was. I can re-install but would rather not on multiple machines...

zz_Alesja Tsernosova

said almost 5 years ago

Hello Andy,

We are working on the fix, and as soon as it is released, you will be notified via your ticket.

Apologies for the inconveniences this is causing you.

Regards,

Alesja

Technical Support

Matthew Clemes

said almost 5 years ago

this has been going on for over a month and I was told a fix was on the way a few weeks ago, it's very annoying because we have seen linnworks desktop stability diminish as well as this constant flashing mouse pointer.