Amazon FBA orders are not coming through.
Ilja Lissov
hello,
I have taken a look at your account and it seems like your Amazon UK FBA location has been duplicated multiple times. The UK FBA orders are actually sitting in one of these duplicate locations. I can see quite a few orders which were created after the 25th of Jan so I reckon that all orders are actually in LW.
The reason why you may have so many duplicate locations may be due to the fact you could have been re-integrating the same channel multiple times with the same name. Is it the case?
At the same time, if you have orders missing from some other channels, other than UK FBA, please let me know.
Best regards,
Ilja Lissov
Hi,
There are some orders after 25th of January, because I manually switch Last order sync date to 27th january. It was on the 31st january, therefore if you check an account now, there are no orders after 30th january (only 1 order from 31st january).
The number of duplicate locations was there for long time now. But the orders are not imported from all Amazon channels, UK, DE, etc. There must be some other issue.
Can you please check.
Waiting for the reply.
Thanks for your support.
Ilja Lissov
hello,
I will need to raise a ticket and discuss this further in there since I need some additional information.
Please reply to the ticket with the information I request.
Best regards,
Ilja Lissov
Aleh Paulovich
Our Amazon FBA orders have suddenly stopped appear in Linnworks from 25th January.
All orders are good before this date, after - no FBA orders.