Problem:

When printing a Royal Mail shipping label you may receive an error 'Pack 1XXXXXX-0 error: Service CRL: Royal Mail 24 Parcel does not allow you to ship to GB'. Name of the Shipping service as well as the ISO code of the country may vary. This will be returned in the following scenarios:

- A certain Domestic Service does not allow you to ship to the United Kingdom (GB)

- A certain International Service does not allow you to ship to the international country

- A Domestic service does not allow you to ship an international order

Solution 1:

Check if the order address includes 'BFPO', usually in the postcode or one of the address lines. If the postcode starts with 'BFPO', you can use any domestic, Tracked, or Special Delivery service. Using any other service will cause an error.

Such Services can be found in Shipping > Integrations > Services for both Royal Mail OBA and Tracked.

This applies to both UK and international BFPO orders.

Solution 2:

If an international label cannot be printed with the selected service, it may indicate that the service does not ship to the destination country. You may need to check with Royal Mail if the service in question supports shipping to the International country. If it does not, you will need to choose a different International Service.

If you are unsure whether the service supports the Destination country, you may also contact Linnworks support to clarify this.

Solution 3:

If the error message indicates that a domestic service (such as CRL, STL, etc) does not allow you to ship to an international country, it will mean that an international service will need to be assigned to the order.