When trying to set date filters it is impossible to get a full 31 days exported. For example, to do this for October requires from 0:00 on 1st Oct to 0:00 on 1st Nov. If you try this, Linnworks says you cannot export more than 31 days. This error is returned even if you ask Linnworks to just export the "previous month" (if it has 31 days). The only way to export is to set the filters from 0:00 on 1st Oct to 23:55 on 31st Oct.
It means you lose any orders in those last 5 minutes. It's not critical but it needs tidying up.
You are correct. The maximum date range can only be 31 days. I would the recommend to set up 2 exports: one for date range rom 0:00 on 1st Oct to 23:55 on 31st Oct and second one for the range 23:55 on 31st Oct to 00:00 on 1st Nov.
Yes, I know, this is what I have to do. What would be better is if Linnworks corrected this so the feature worked correctly...
I'm bumping this because it still really annoys me and surely is a very easy fix. I'm trying to export sales data for October and because it's a month with 31 days, I can't use the filter "Last Month" and then I also can't enter it manually. Even if I try to do 01/10/2019 00:00 up to the 31/10/2019 23:55 which is not 31 full days, I still get the error. Linnworks is calculating it wrongly.
It's a small thing but it always frustrates me.
In fact, is the Linnworks calculation done on hours? If I try to export only up to 22:55 on the 31st October then it works. I wonder if the calculation is affected by daylight savings time in the UK?
Thank you for contacting us back and my apologies for not getting back to you sooner.
Our developers are aware of this issue and a development card has been created. I will convert your post into a ticket and link it to the development card, that way once the it is released you will be notified.
Have a great day!