Merging 2 orders from the same customer seems a little strict to me. I already have a topic about merging 2 orders from different sources, but that doesn't seem to be getting any attention from Linnworks. You can see it here:
However today I had a situation where we needed to combine 4 orders. 3 of them had an address starting '43A' and the 4th had '43a'. This meant they couldn't be merged. I'm pretty sure addresses are not case sensitive so merging 2 orders should not be dependant on this.
Generally I think as long as the names and addresses match (not on case sensitivity) they should be able to be merged.
I can confirm that the checks for merging are not Case Sensitive, so this would not have been the cause for your orders not being able to be merge
The prerequisites for orders to be merged are as follows
Orders can only be merged if they satisfy the following criteria:
So my request for a "less strict" merging function still stands. It would be good if you could remove the "Not Taken" tag that you've put against this topic, or provide a sensible reason why restricting on case sensitivity is needed.
I will get it looked into why case is causing you an issue with merging and this should not prevent the orders from merging
This is therefore a bug and will be investigated/resolved on that basis. Not a Feature Request as such, as a Feature Request is for adding new functionality to the system
We had a similar issue, using a macro solved the problem for us as follows -
We are using the rules engine to assign postage services, however this means that orders that would otherwise have merged (satisfying current linn criteria) will no longer automatically merge. Is there a script available that will flag up orders that would merge on everything except postage service? I've seen requests for this in the forums but they appear not to have been actioned. If these could potentially mergable orders could be assigned to a folder we can then decide to merge manually despite different postage services.
linn "I think you can try to use the Macro in Linnworks Desktop - Settings - Macros - Add From Template - Order Management - Order Folder Assignment - OrdersToBeMerged. It will move orders with the same attributes to the folder"
You can then Set each criteria TRUE or FALSE depending on which conditions are important before multiple orders are assigned to the folder (to then be checked and merged manually)