Cannot print Royal Mail shipping labels

 We have set up integration for RM OBA to print to Zebra printer.  We have been on a chat session with Sven-Erich Tamm to help us but despite installing virtual printer, chaning shipping template to 6 x 4 inches on the account we cannot print properly labels.

The labels only print partiallyand only the top 1 thrid, not the complete label.

This also applies to the desktop version for this account.

The account can print properly but this is from a different PC.

Please can you halp and also review the chat session and talk to Sven-Erich Tamm.

Go on your desktop computer and look into default printer settings for the zebra printer and check the default printer preferences on the device.

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