Discussions Linnworks Desktop Forums Feature Requests

Refund Receipt / Credit Notes

We sell to a number of businesses and from time to time we have to issue a refund for various reasons. As businesses, they like to keep their accounts nicely up to date with the proper documentation so regularly ask us for credit notes or refund receipts for their records. It seems Linnworks doesn't have a solution for this. Would be nice if it did.

 

6 people like this idea
Hi Peter, It is possible to define custom email templates for either open or processed orders that can be used to send a customer a credit note. You can define a template with a prompt that can be used at time of generation to enter the credit amount. Regards Mark Aldous Head of Implementation Linn Systems Ltd

Please can we have more details on how to set this up?

Many thanks

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