Prestashop Integration Problems

 I had given up on integrating Prestashop for a while but now back to it now the new website is ready to go live. Although support have tried to hel, as have my hosting company, both blame each other for the errors. I am entering the info supplied by my hosting guys but get the following error


These are the settings provided by my host(A2), and linnworks have not disputed any:-


Any ideas which Linn and Host may have missed? The password and username is correct. Before I now tried again, I had been previously integrated but the imported info was not correct(inventory had no description, combination products showed wrong etc) so tried again assuming the incorrect setup was causing the problems. I now are not even getting that far.

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