Hello Ryan,

Reasons for issue with Inventory Sync can be different. It is always best to turn to Technical Support Team, so that we can check what is causing the issue for your account/channel/SKUs.

Kind regards,

Marina

Hello Ryan,

If you would like us to investigate what is causing an stock levels not being updated on the channel please elaborate an issue a little and provide us with example SKUs.

Kind Regards,

Marina

Hello Scott,

As I see you had a ticked opened with us regarding the issue, can you please confirm that it has been resolved.

Kind Regards,

Marina

Hello,

We have taken another look at your Amazon account settings and they all look fine for the UK channel (others are currently disabled).

When looking at the mapping screen, I can see that not all of the listings are mapped to Linnworks SKU items. Please note that if items are not mapped, stock levels cannot be synced.

If you are still experiencing issues with stock level updates, please provide me with an example SKU.

Meanwhile, you can perform a Force Update to make Linnworks re-submit stock level quantities to Amazon. In order to do that please proceed to (in the Desktop client) Settings -> Channel Integation -> Mapping of the according channel -> Force Upate.

Please note that it is not advised to do this more often than once a day since such a massive request submission may lead to account throttling if actioned too frequently.

I hope this was helpful.

Best regards,

Ilja Lissov