It could be true EPOS is getting a revamp if that is waht sales have said and simply the old version is no longer supported? There is clearly a demand for better EPOS from this thread and something other competitors offer so lets hope.
There is the chance of an API stand off here though where Linnworks and such as Epos Now both have API's available and each expects the other to integrate with them so nothing happens apart from an enterprising 3rd party coming along and developing an 'App' increasing the TCO for users as they have to pay Linnworks, EPOS Company AND App Developer £££ which is not a sustainable business model.
Maybe someone from Linnworks can give a definitive answer? We can plan our next move then.
The EPOS that comes with the download of Linnworks Desktop is indeed not as good as several more modern solutions out there. We still support EPOS meaning that if you have an issue with your application and create a support ticket about it, we will look into fixing whatever issue you may have.
One of our partners has developed an EPOS app that is currently being reviewed by us. Once it passes the test it will be available in the APP-store for anyone to download. Linnworks in combination with that app will be an improvement to Linnworks with the current EPOS. For those who seek this improvement, the app can be purchased and the Linnworks users that are happy with the current EPOS can keep using the system they have gotten accustumed to.
Agreed, an "app store" only works with a large number of users which can drive the price per user down and actually result in an app with enough uptake that it's constantly kept up to date.
The linnworks app store is going to end up being badly supported imho as small companies won't budget for the apps leaving a few middle size companies paying for them and the app developers not making enough money to continue support/innovation.
EPOS/CRM are features that linnworks should provide imho. It's bad enough paying out for xsellco which other order management software bundle their version for an inclusive price.
Totally agree with the above comments. Also this directly contradicts what the sales team told me, I was told 'EPOS is undergoing a complete overhaul and we are in the middle of developing a new and improved solution'
If I had been told what I know now I would have likely looked elsewhere as this really isn't acceptable.
Of course, there is a financial case for each new development, just like you would look at the costs for your own business in case of a major overhaul. This, however, is not the only thing considered in this case; it is also development time, in-house knowledge and quality as we only want to bring the best solution to our community.
The request in this topic is to create an EPOS solution from scratch that works in both Linnworks.net and Linnworks desktop. The size and complexity of this development are contributing to why this topic is still open and not yet closed. In general, there are more replies to threads that are not yet 'in development' such as this one, leading to the topic gaining 'popularity' on this forum.
At the moment there are many companies specialised in creating EPOS solutions. They make amazing software using the latest technologies, paying via phone, smart card, bitcoins, you name it, it's all out there. If we were to start building today, we would be years behind competitors who have been developing their EPOS systems for years with teams twice the size of the Linn Systems team!
If you can't beat them ~ join them! We would rather make use of the amazing software that is already out there and aim to get a large provider integrated with Linnworks. In the meantime, you can use the EPOS-functionality for Desktop that is already available for free for every Linnworks user or use an application that has been developed by one of our partners.
Thank you for your understanding,
@Pete Stubbings. You can search by numerous fields on the EPOS till by double clicking the search bar :)
@Pete Stubbings, no problem at all, glad I could help!
We are a third-party Linnworks developer who has released an improved EPOS solution.
LinnPOS - An innovative cloud point-of-sale solution which talks to Ebusiness Guru's Point-Of-Sale EPOS software and allows you to sync and manage orders, stock, and inventory between Linnworks and your Retail/Wholesale EPOS system. This solution has more functionalities than the Epos Now system. You can also take direct integrated payments through to Linnworks.
You can learn more about this right here.
T: +44(0)207 096 5012
Thank you for your comments.
We are happy to arrange a remote demo so that we can show you what the UI looks like and what additional features there are over the current EPOS system.
Please provide a suitable email address and/or contact number for the team to organise this.
Or kindly drop me an email with your details.
T: +44(0)207 096 5012
M:+44(0)7599 100 808