Is anyone else having problems filing a Royal Mail shipping manifest today?
The errors seem to indicate that Linnworks and Royal Mails system are unable to communicate. I can log in to OBA ok but no orders are being produced.
Royal Mail are currently having an issue on their end. If you are unable to file manifest via Linnworks please try to submit it here instead: https://obaemergency.royalmail.com/#/
Wow, that webpage is far better than the silly spreadsheet that never worked!
How do I clear the orders from the Linnworks shipping manifest before we start processing again tomorrow? Is it just a case of deleting them one by one?
We can clear the manifest on your behalf, please raise the ticket in our support section and one of our shipping specialists will be able to process this for you.
I'm having the same problem, I have now used the OBA Emergency form. Do I have to still file the manifest on Linnworks when it's back online?
Imran - driver had already collected and gone long before I raised this ticket. I was more concerned about filing it and getting rid of the orders before the next lot start getting mixed up with the old lot.
Deniss - there are not that many for us today, am I ok to delete them manually?
Debbie - don't file it on Linnworks as will or you will get charged twice.
Same here I had to log into OBA and file the manifest the good old fashioned way as my collection was 10 minutes away. what do i do with linnworks manifest?
You can clear the manifest manually however please note that by doing so Linnworks will also erase tracking/delivery confirmation unless order has been processed.
All todays orders have been processed already so I'll go ahead and delete them in the manifest.
so is it actually working again now? don't want to try it for obvious reasons but just wondering about tomorrow?
still not working