Order processed but Linnworks not advising Ebay - Support as usual lacking

It has become apparant that the Linnworks system is processing orders as dispatched and supposedly telling Ebay , however the orders are not being dispatched on Ebay , this will count against our metrics. Advised Linnworks yesterday about it and nobody even bothered to contact me today about it. 

What has happened to Linnworks, the support just seems to be going downhill all the time and patience is rungging out, it takes them ages to sort any issues

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