The option to amend a billing address after an order has been processed. 

Oftentimes, business customers require a VAT invoice for their purchase. On some occasions the customer will give the wrong billing address and will require an updated version of the invoice. However, Linnworks does not provide the option to edit an order once it has been processed. 

Any ideas for work arounds?

We get this query from time to time as well. The only solution we could come up with was to enter the updated address in the notes section, ensure these are visible and then the customer sees them on the reprinted invoice.

Hi Brenton,

This is Ethan from HyperCommerce. 

I believe you have been able to resolve this by now. it's possible to write a small script that will enable you to update an address even if it's processed (or we could edit the invoice dynamically so that it displays the new address (for invoicing purpose). 

If you still require further help or custom solutions such as Advanced SQL Queries, Custom Reports, API Solutions or Integrations, please feel free to reach me at ethan@hypercommerce.co.uk

Kind regards.